Uber debuts new phone service in Florida

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(CNN) – Uber riders in Florida now have the option to call a number and speak with a live representative when booking a ride.

Agents will be able to confirm trip requests, provide price quotes upfront and help customers find a ride that works for them.

Customers will need to have an SMS or text-based mobile phone for messages.

Uber says it designed the feature for older adults.

The number is 1-833-USE-UBER (873-8237).

The new service is only available for Florida.

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