ONLY ON NEWS 5: Springhill Medical Center releases statement on ‘network security incident’

Mobile County

UPDATE: 7/16/19 5:45PM- News 5 received an updated statement from the hospital Tuesday afternoon. “Our staff has implemented standard downtime procedures to mitigate the impact to our patients, and we are working diligently to maintain the same high quality of care as when our systems are operating normally. We have continued seeing our normal volume of patients over the past week.

In an interview with us Tuesday, a man tells us he was not able to schedule a doctor’s appointment Monday. “It’s affecting me because this was supposed to be set up for a planned doctor’s appointment for a checkup for diabetes care. The only information they could tell me is they possibly could call me back later in the week if the computers are back up but currently they are having issues with it and they won’t elaborate any further on what’s going on,” said the man who would like to remain anonymous.

MOBILE, Ala. (WKRG) — News 5 is continuing to investigate an alleged cyber attack at Springhill Medical Center.

We have received countless messages and emails from patients and staff members saying they’re worried their personal information is compromised.

Tuesday morning, the following statement was sent to us from a Springhill Medical Center representative: “We are currently addressing a security incident affecting our internal network. After learning of this issue, we immediately shut down our network to contain the incident and protect all data, notified law enforcement, and engaged leading outside forensic experts to support our investigation. As we have worked diligently to investigate and remediate the incident, our staff has continued to safely care for our patients and will continue to provide the high quality of service that our patients deserve and expect.”

News 5 contacted the Mobile Police Department and Mobile County Sheriff’s Office. Both agencies tell us they did not take any incident reports on this.

We contacted the Federal Bureau of Investigations’ Mobile Office on North Royal Street and we are waiting to hear back.

We have also requested more information from the hospital and we’ve made numerous requests for an interview. Our interview requests have been denied and we are waiting on more information.

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