MOBILE, Ala. (WKRG) — News 5 has received multiple complaints that Via Airlines has canceled flights to Orlando Sanford the day of the flight.
We’ve received several reports of flights from Via air being canceled just a few days before they were set to take off.
Via Airlines was supposed to begin flying out of Mobile Downtown Airport on May 2, but the airline hasn’t taken off from Mobile at all since April 14th.
Mobile Airport Authority President, Chris Curry, tells News 5 Via controls their schedule. Curry says while they don’t speak for the airport, he does not know what their future schedule will be.
If you try calling Via Airline’s number, an automated menu will send you to voicemail, no matter what department you try to connect with. Many are frustrated their flights are being canceled last minute.
One of our producers was set to fly back from Orlando Sanford with her mom to Mobile Regional Airport Monday, May 13. On Wednesday, May 8, a few days before she was set to fly back, she received an email from the airline, saying her flight has been canceled, and there was no alternative.
“It was actually pretty frustrating since we had to now rent a car and drive, it would have been much easier to fly than it would have been to drive 7 hours,” said Tanya Collins, whose flight to Mobile was canceled.
Collins says they looked at booking flights with other airlines, but it would have cost hundreds of dollars because it was the last minute.
Curry says they’re in the dark as to what’s happening as well. “We’re very uncertain as to the future of Via Air’s future here at the airport. But the Airport Authority decided we got more than enough work moving forward with Frontier Airlines service. So that’s where all of our efforts have been focused,” he said.
The airline and Mobile Airport Authority are under an agreement for flying out of Mobile Regional, but the airline can stop service at any time, and nothing is owed to either party.
Via was supposed to move flights from Mobile Regional to Mobile Downtown Airport on May 2nd, the day after Brookley’s soft opening. But, no agreement for flying out of that airport has been signed. Curry now says they don’t expect Via to start at BFM.
“I think if you really look around the country at the different airports that Via is serving, all of those airports are experiencing either some type of cutback or some type of delay in service,” said Curry.
We have reached out to Via Airlines for comment, we have yet to hear back.