Office Depot to pay millions for ‘free PC checkup’

Local News

(WKRG) — Office Depot, Office Max and a California-based vendor, Support.com will pay $35m to settle claims the companies duped computer owners to pay for repairs to their computers they may not have needed.

The Federal Trade Commission alleged that from 2009 to 2016, the company offered a free PC Health Check program to determine if computer owners were having performance problems.

The FTC says the real purpose was to drive sales of repair services. The agency said the PC Health Check was programmed to find that a customer’s computer needed repair if the customer answered ‘yes’ to one of four questions.  The repairs could cost more than $300.

Office Depot will pay $25m and Support.com will pay $10m to settle the claims. The money would be used to reimburse customers who believe they were duped.  You can check the FTC website to see what you have to do to receive a refund.

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