Viewers Flood Facebook with Press-Register Faux Pas

Viewers Flood Facebook with Press-Register Faux Pas

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Mobile, AL -

Wednesday night we brought you a story that addressed several issues our viewers were having with the Press Register Newspaper. We received numerous comments on Facebook about other issues you were having.

We received over 150 comments on our Facebook page about problems ranging from advertising to cancellations.

President of AL.com, Cindy Martin told me Wednesday that hits to their website were up.

"We've seen the traffic for AL.com grown 40 to 50% year over year," says President Cindy Martin.

That may be due to the fact that people aren't happy with the print edition. Viewers wrote in wanting to add their two cents. Ronda Gregorius says she paid for a subscription in October, but has yet to see any paper delivered. They canceled, but still have not received a refund.

Some are saying they canceled, but are still receiving papers….Martin mentioned that in our story last night as well.

"It might be continuing it out for their commitment that they've paid for, but certainly if someone wants to cancel, we want to honor that for them."

Then there are folks who canceled, but are still getting phone calls several times a week wanting them to re-subscribe.

Bill Croley tells us, even though he canceled in January, carriers still sporadically deliver the paper to his house.

I talked with other newspapers in Georgia who say their carriers will deliver a paper to a house or two who do not subscribe as a kind of advertising tool to try to get people interested.

Speaking of sporadic, Theresa Norris told us she only received four papers in a span of three weeks. That's averaging one paper a week from a newspaper who is publishing three times a week.

Folks from the advertising end even having difficulties with ads not running on time.

We did find a couple positive posts. One says after complaining that her bill was too high for a paper who only publishes three times a week, they lowered her subscription from $186 to $104.

We want to thank everyone who shared their posts with us. Martin did say they take all their customer service calls seriously, customers calling about subscription questions or delivery should call 251-219-5400 and press 1. Call center hours are Monday through Friday 6am-3pm, Saturday 6am-9am and Sunday 7am-11am. You can also email circulationcs@press-register.com.

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