PENSACOLA, Fla. (WKRG) - This week is National Public Safety Telecommunications Week and dispatchers in Escambia County are being recognized.
Chief of Deputy Operations for the Escambia County Sheriff's Office Chip Simmons says dispatchers are like guardian angels for the deputies.
"There's a group of people and all they're focusing on is the safety of the person that calls and the safety of the deputy that responds," Simmons said. "It doesn't get anymore important than that."
Lauren Perry has held the position for the last six years and says dispatchers aren't always recognized.
"We're the first people that you talk to when you need help," Perry said. "I feel like people don't realize that. But we're going to be there when you call. When you call, we're the ones who pick up the phone and get the information to get you help."
Perry says there's a lot that goes on behind the scenes, and people don't always understand why dispatchers ask so many questions.
"If you call in and say my car has been broken into, we have to get your name and address and your phone number and a whole bunch of information," Perry said. "We're not asking that to prolong the situation or to be rude."
Perry says there's a need for more dispatchers and for more information contact the sheriff's office.
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