FAA Communication Glitches
By
The Associated Press
Published: Sun, April 06, 2008 - 11:41 pm
Last Updated: Sunday, April 06, 2008 - 11:45 pm
Last Updated: Sunday, April 06, 2008 - 11:45 pm
travelers grumpy.
That's according to the annual Airline Quality Rating. It says
the industry posted declines last year in every area, which
reflects the rising fuel prices, safety problems and bankruptcy
filings that shut down three carriers last week alone.
Consumer complaints are up 60 percent overall. The rate more
than doubled at US Airways and Comair, and rose for 15 of the 16
airlines included in the study. The exception was Mesa Airlines.
The co-author of the study says "the trend is bad," and it
doesn't look like it's getting any better. He says it's not
surprising that people have responded to higher prices and more
frequent delays by complaining more.
The survey is based on Transportation Department statistics for
airlines that carry at least 1 percent of the passengers who flew
domestically last year.
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