NoName is absolutely correct, and conservatively so:  Sears TeleServ is a sausage-grinder, for more reasons than those listed.  The only people Sears treats worse than its customers are its employees. In an environment fanatically structured to emphasize empty, powerless pleasantries and repeated attempts to upsell to every caller regardless of what they seek or what they’ve already paid for, capable, knowledgeable problem-solvers are inevitably fired if they don’t flee in time.  True story:  Every competent associate from my training class there has either left or been fired by now, but the class dunce who last I heard could barely operate the software is now a manager.  The rest of us still keep in touch though, like VietNam Vets…
  If you want a real job that won’t wreck your life, stay away from there.  If Mr. Alexander would like to consider himself a real journalist, he would do well to investigate WHY this location has such perennially high turnover.  There’s a Real story.

I completely understand what you mean, however don’t be so quick to assume a stranger’s background.  I have been a manager in more than one enviroment, so I know personally what it takes to lead people and run a good business.  I also know that sitting arround, talking on your cell phones (while it is prohibitted to even have cell phones on the call floor), ignoring your employees, refusing to take customer calls, and being racially biest are not values that most people would want in their employers.  Luckily, I had enough self respect to find another, more suitable job for myself, even though times are difficult.  I hope others can push themselves to do the same.

It is painfully obvious who has and hasn’t been a manager before. Have some compassion for what they have to deal with as well.

I worked there for about 6 months (part time) while looking for a full time job.  Would never ever go back.

I understand that people need jobs, however, if you care not only for money, but for a quality work place, Sears Teleserv is NOT the place to work.  My old co-workers were lovely people, and yes, the pay was good, but they did not pay me enough for me to allow them to treat me and my co-workers the way they did.
If you are considering this opening, please note, if you have children, if you take care of an older family member, or you, like the rest of the world, get sick every now and again, the managers at Sears Teleserv do not have compassion for personal emergencies.  They care more about the phone and schedule adherence time than they do you.  Their numbers must be high so they can get their bonus, you see?  A bonus that you get nothing of.
Please, if you care about the treatment you recieve from your employers, reconsider applying to this company.  I am not the only ex-employee that feels this way. Be careful in your decesion to apply there, for it may bring you great stress.

When you get good customer service that means that the rep cares about the customer and not what they can get. Customer service goes a long way, I would wanted to be treated fair. There are alot of people who have this experience that can give the best Customer Service. YOu have to have a smile in your voice and that come over to the customer on the other line…

I miss the call center….

I would give any thing for a call center in Evergreen AL. I used to do this and I enjoyed my job in Atmore AL. It was good money and good benefits, I wish that I did not live so far away, I would go and apply. Mobile is a long way. I wish I knew who to contact to help bring these jobs here..

Sears has some of the worst customer service of any company I have had to deal with. I will NEVER buy anything from them again. If you try to call them for anything, you will get transferred around a dozen times, then finally hung up on.